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Demand for time-saving automation from business teams has increased in more than 90% of companies
New easy-to-use solution combines MuleSoft RPA and MuleSoft Composer to automate complex business tasks across legacy and modern systems
ADT, AT&T, Bayer Crop Science, and Western Union are using MuleSoft to drive business growth and increase operational efficiency, productivity, and agility
NEW YORK , June 29, 2022 /PRNewswire/ -- MuleSoft CONNECT 2022 – Salesforce, [NYSE: CRM], the global leader in CRM, today introduced the next generation of MuleSoft, a unified solution for automation, integration, and APIs to easily automate any workflow so any technical or non-technical team can adapt to constant change and business complexity.
The solution now includes no-code capabilities to automate repetitive manual tasks using bots with MuleSoft RPA (robotic process automation) and to quickly connect data from any system, such as Slack, Stripe, and Workday, with MuleSoft Composer. The new capabilities are fully integrated into Salesforce Flow1, a complete suite of automation technologies across the Customer 360 to help save time, increase productivity, and deliver better experiences. Business teams like sales can close deals more efficiently and service agents can quickly sync customer records to improve customer service interactions.
"As an integral part of Salesforce Customer 360, MuleSoft helps companies integrate complex systems and data, while expanding the universe of people who can use automation across any system or workflow," said Shaun Clowes , Chief Product Officer, MuleSoft. "The result is empowered business and IT users, from sales and customer service to HR and finance, who can do more with less – quickly creating workflows and integrations that drive efficient growth and faster time-to-value."
Modern, easy automation and integration bring the future of work to every team With macroeconomic uncertainty across markets, hiring, prices, and more, businesses are focused on efficient growth, cost savings, and productivity. More than 90% have seen a rise in demand for time-saving automation from business teams over the past two years, according to new Salesforce research. However, the all-digital, work-from-anywhere world has increased the number of systems and amount of data companies must manage and connect, creating integration roadblocks to automation progress. And when new systems are needed or business requirements change, 96% of companies find it difficult to modify existing automations.
MuleSoft Automation addresses those concerns with capabilities that allow customers to:
Salesforce customers drive value for their employees, customers, and business with automation Salesforce customers are running 4.8 billion MuleSoft transactions daily and decreasing operational costs by 74%, while saving over 100 billion hours of work every month with Salesforce Flow. 2
Across industries, customers are using Customer 360 with MuleSoft to automate workflows at scale and enable business growth:
1Flow Integration and Flow RPA are built into Salesforce Flow. Flow Integration is powered by MuleSoft Composer, and Flow RPA is powered by MuleSoft RPA.
2Multiply the assumed human capital needed to execute a typical process by the total number of processes automated in March 2022 . The calculation assumes $20 /hr, and 5 minutes of time saved. Money saved = # processes * (assumed money saved/process = $20 /hr*5min/process or $1.67 /process) = 1,311,913,101,975 processes*$1.67 /process = $2 .1908949e+12. Time and hours-saved calculations are based on the number of processes automated in March 2022 , multiplying the assumed time (5 minutes) and cost ($20 /hr) to complete a typical business process. Hours saved = # processes * (estimated avg time saved/process = 5 min) = 1,311,913,101,975 *5 min = 109,326,091,831 hours.
About Salesforce Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco , with offices in Europe and Asia , and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.
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